Course Content

Below are some of the topics covered in the Novice Course over 10 days.

DAY 1: Sine In and Out / Help / Encode and Decode / Amadeus information System / Travel Information

DAY 2: Amadeus Air / Passenger Name Record (PNR) Creation / General Printing and Itinerary Printing

DAY 3: Special Service Request / Other Service Information / Seat Requests / Medicals / Unaccompanied Minors / Frequent Flyers

DAY 4: Splitting a PNR / Queues

DAY 5: Fare Displays / Taxes / Currency Conversions

DAY 6: Informative Pricing / Interline Tables / Itinerary Pricing / Fare Quote

DAY 7: Manual Fare Builds / IT Ticketing

DAY 8: Re-Issues of Electronic Tickets

DAY 9: Profiles / Sales Reports / Revision.

DAY 10: Examination

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